This position serves as the functional leader for human resources matters across all clinical, administrative and research areas of the Department of Surgery, working in close association with the Chairman, Clinical Administrator, Assistant Administrators and other members of the leadership team. This functional oversight and support includes the East Baltimore campus, Johns Hopkins Bayview and other affiliated JHM campuses and locations, for all employees and faculty of the department, including those aligned with JHM, JHH, JHHS and JHU SOM. This position serves as an integral member of the departmental leadership team and will ensure development of a strong human resources support function, through interdepartmental collaboration and on-going communication.
This role will also be directly responsible for building, developing and managing the departmental human resources support team, as well as the credentialing team, through effective communication, guidance on best practices and regular mentoring. This position regularly interacts with departmental and divisional leadership, along with Health Sciences Human Resources support to ensure that faculty and staff issues are identified, addressed and appropriately resolved in a timely manner. Provides a wide range of human resources support and consulting services in the areas of: employment, compensation administration, employee relations, (including, but not limited to, coaching and consultation with faculty/managers/staff; application of progressive discipline for staff; appeal process resolution; layoffs/RIFs; terminations; notice of non-renewals for faculty), training and education, international relations, payroll practices and processes, leave and time administration, personnel records management, performance management
Specific Duties and Responsibilities:
I. Human Resource Operations:
Provides leadership guidance for multi-functional services for the staff, faculty, and student population and assists department leadership in strategic planning, organizational structure changes and implementation of initiatives. Advises and influences leadership in matters relating to sound and effective organization and utilization of its employee resources and human resources support functions, and facilitates/contributes to the accomplishment of organizational objectives.
Acts as primary consultant to management within the department on human resources policies, procedures, practices and appropriate utilization of HR resources. Consults with central and Health Sciences Human Resources leadership and support as appropriate, to obtain additional Sciences Human Resources leadership and support as appropriate, to obtain additional perspective, insight and resources. Ensures that human resources practices are in compliance with federal, state and local laws and regulations. In addition, ensures that HIPAA and Joint Commission regulations are in compliance. Develop, implement, and oversees faculty appointment and medical credentialing process within the department, along with required documentation related to medical residency and post-doctoral programs.
Works with departmental leadership to establish departmental guidelines, practices and procedures while ensuring that they are fully aligned with policies and practices of the appropriate location or environment. Consults with appropriate executives, human resources leadership and legal counsel as necessary. Ensures that all policies, and practices are in compliance with state and federal laws and regulations. Establishes vision, expectations, and strategic goals for HR/Credentialing team. Provides ongoing supervision and development of the team for successful accomplishment of team and individual goals, consistent with the SOM and JHM strategic plans. Assists management with strategic planning in regard to organizational structure and staffing. Works in partnership with appropriate administration human resources offices to address the unique needs of departmental related to staffing and retention, staff development, performance management, and compensation. Provides direction, oversight, and consultation to departmental HR staff, including ongoing mentoring and training.
Oversees approval process for all departmental Internal Service Requests (ISR) for staff, faculty, students, postdoctoral fellows, and residents in accordance with JHU, School of Medicine, and JHH policies and procedures. Provides a wide range of human resources support and consulting services to the department for both JHU and JHH employees, covering recruitment and employment; employee and labor relations, appeal resolution, progressive counseling, developing performance plans, RIFs and terminations.
Provides support and consultation to Faculty and administrative leadership within the department. Provides guidance to the administrative leadership with the appeal process by investigating and facilitating the department's response and communication. Represents departmental HR at unemployment compensation hearings as needed. Provide additional documentation as needed for the unemployment claim/hearing.
Counsels departmental faculty, leadership and staff with the interpretation of HR policies and procedures related to recruiting, requisitions, compensation, Family & Medical Leave Act (FMLA), Leaves of absence (LOA), short and long-term disability (STD and LTD), reclassifications, equity issues, timekeeping (E210 & Kronos), and SAP system. Oversees divisional efforts related to staff and faculty that require FMLA, STD and LTD. Provides guidance to departmental leadership and supervisors and works in partnership with Divisional HR representatives on documentation related to this area.
Confers and consults with Divisional HR and departmental leadership in recommending appropriate starting salaries, promotions, merit increases and reclassification outcomes. Ensures proper personnel and payroll actions for unique and standard actions required for the different categories of employment, and faculty/staff/trainee scenarios. Recruits, screens, interviews and orients candidates for the departmental administrative team, as needed.
Serves on various human resources committees and task forces. Actively participates in discussions, provides organizational unit-specific perspectives on issues. Recommends new policies and modifications to current human resources policies, procedures, and programs. Works with other members of the departmental HR team to generate reporting for the Department Chair and management team, related to identified metrics, including diversity goals, hiring activity, turnover and employee engagement.
Oversees the preparation, approvals and corrections of electronic and paper payroll documents for the department ensuring completeness and compliance with University guidelines and rules. Works to minimize the use of temporary staff across the department in appropriate ways that don't create operational challenges. Works with other Managers and supervisors for the department to manage employee turnover Works with finance/payroll team to minimize overpayments.
Works with the Assistant Administrator of Finance for the department in developing workflow for the financial/payroll office. Assists in analysis of financial impact to departmental budgets of new staff, staff raises, bonuses, etc. Assists in the development of the Departmental fiscal year annual operating budget for submission to the Dean's Office.
III. Training and Development:
Works with leadership and members of the Health Sciences HR team to develop relevant training for the departmental HR staff on human resources policies and procedures. Partners with departmental leadership, managers, and supervisors to identify areas where training programs may be beneficial. Develops training for newly hired/promoted supervisors. Offers recommendations about the various training and HR resources that are available to assist with retention, staff development, performance management and employee relations.
Ensures that human resource training and education is conducted at monthly departmental HR meetings with focus on new policies and procedures, compliance matters, upcoming deadlines, and departmental areas of concern.
Internal: Health Sciences Human Resource Office, Benefits Office, HR/Payroll Shared Services, Legal Counsel, School of Medicine Business Office, Registrar's Office, various other departments and divisions in the School of Medicine and JHH.
Provides direct and/or dotted line supervision of department(s) administrative staff, which includes HR Manager, HR Generalists, Sr. HR Coordinators, HR Coordinators and other related positions.
Skills and Abilities:
Knowledge of Human Resources policies and procedures. Thorough knowledge and understanding of the Johns Hopkins University personnel policy manual, payroll system, E210 system, and general JHU and JHH policies and procedures. Knowledge to include but not limited to FMLA, STD, LTD, progressive counseling and appeal processes.
Knowledge of SAP system for staff, faculty, students, postdoctoral fellows, and residents. Ability to make independent judgments and to act on decisions on a daily basis. Ability to work for long periods of time without direction.
Ability to maintain confidentiality and work appropriately with highly sensitive information. Ability to prioritize own work and work of staff as needed. Ability to be flexible with several tasks simultaneously and to meet various concurrent deadlines.
Very strong organizational skills, analytical and problem solving abilities, and attention to detail. May supervise and coordinate the work of others.
Strong interpersonal and communication skills, both oral and written. Ability to effectively interact with all levels of University and Hospital employees as well as outside contacts.