Working with the Oculoplastics faculty, Clinical Supervisor, Access Services, Wilmer Eye Care Pavilion (WECP) staff, and GreenSpring ASC staff, will be responsible for all aspects of surgical coordination for up to four faculty members, and/or fellows/residents. Surgeries are scheduled for the East Baltimore and GreenSpring Station locations. Can handle procedures related to both cosmetic and medical procedures.
Provide primary surgical coordination. Perform scheduling and pre-authorizations for minor procedures. Work with staff to develop, implement and manage systems to ensure all required components are completed for surgical patients, i.e., consents, history and physical, orders, etc. Schedule urgent/emergent surgery/admissions/transfers. Update insurance information when information becomes available. Control, monitor and manage oculoplastic templates and surgical calendar. Provide back up coverage for front desk to include answering telephones, message retrieval and patient scheduling. Manage and coordinate timely completion of electronic medical records created by the faculty. Coordinate scheduling of resident/fellow surgeries with appropriate faculty. Review with patients all surgery instructions and necessary forms for completion. Review with patients all insurance requirements before surgery and work with the patient and billing office to ensure all proper financial arrangements have been made before surgery. For international patients, will work with the International Office to ensure financial clearance and scheduling. Collect payments from cosmetic patients. Educate patients on what to expect before, during and after eye surgery. Will ensure that patient questions have been answered by the appropriate staff. Schedule surgery utilizing the appropriate on-line system. Admit patients, when necessary, utilizing available on-line system. Review daily surgical schedules and adjusts as necessary to ensure most efficient resources, including physicians, nurses, OR time and rooms.
Ensure third-party payment by working with insurance companies and patients to obtain necessary referrals, pre-certifications, authorizations, etc., (for the professional fee as well as hospital charges).
Ensure pediatric anesthesia coverage and coordination admissions to the appropriate hospital locations. Coordinate details for surgery, including scheduling pre-ops and immediate post-op appointments and arrival time for surgery and follows up on post-op appointments to ensure continuity of postoperative care. Coordinate surgery scheduling with other services such as plastic surgery and neurosurgery. Coordinate and verify receipt of results for all required ancillary ophthalmic tests required for surgery. Will ensure all medical papers are transferred to surgical center staff for medical clearance within specified time frame. Work with social worker to assist patients in need. Coordinate with other surgical scheduler and back up when needed.
Perform other duties as required.
High School Diploma or GED required. Excellent organizational, verbal and written communication skills. Requires excellent typing skills. Professional maturity, appearance and demeanor required. Ability to work independently, and handle multiple tasks simultaneously. Ability to establish priorities. Advanced computer skills. Knowledge of medical terminology. Knowledge of medical insurance requirements. Must be able to interact well with staff, patients and physicians.
Minimum two years related work experience, medical office and surgery scheduling experience preferred. Experience with cosmetic surgery practice procedures preferred.
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