Reporting to the Instructional Design Manager, this position will coordinate, facilitate, and implement academic services and program activities as part of the Instructional Design Team. The candidate will assess instructional design and course support needs and provide individual training and coaching for faculty and teaching assistants to meet those needs. The candidate will contribute to faculty development workshops that promote teaching, learning, and assessment in areas related to learning strategies, instructional technology, and student learning outcomes. The Course Support Specialist will join a team that works collaboratively to support the teaching and learning mission of the University.
The Course Support Specialist will coordinate, facilitate, and implement academic services and program activities as part of the Instructional Design Team.
Provides instructional design support and coordinates a range of online instructional tools and materials to enhance online course delivery.
Composes and prepares routine correspondence to students and faculty.
Collects, prepares, analyzes, and evaluates data collected from faculty and students and make recommendations on the impact and changes to programs and courses.
Coordinates administrative and academic systems and services to support program activities.
Update course websites using the CoursePlus Learning Management System (LMS).
Correspond with faculty, including how to effectively use CoursePlus LMS tools and other communication software, including the implementation of training resources/programs.
Provide administrative assistance in the areas of course material production, syllabi construction, Internet research, textbook selections and orders, course assignments, CoursePlus sites and evaluations.
Triages and responds to faculty concerns, escalating calls or inquiries to appropriate staff for matters requiring specialized or a higher level of expertise/authority.
Staff academic committees, task forces, and other working groups as assigned.
Prepares reports as needed and assigned.
High School Diploma/GED. Three years related administrative/academic related experience, preferably including experience using Blackboard or other learning management systems. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
General skills in using computer applications such as Microsoft Office. The ideal candidate will be a self-motivated, organized, and detail-oriented team player who is capable of participating in collaborative instructional development processes and activities, is able to work independently, and has strong intellectual and analytical skills.
In addition, the ideal candidate will have -- Knowledge of current and emerging instructional technologies. Proven ability to continually adapt and learn new procedures and software programs. An understanding of pedagogical issues related to online teaching and learning, particularly adult learning. Ability to work collaboratively within an academic community. Experience with training, staff development, and teaching. Ability to interpret client needs. Commitment to customer service. Demonstrated written, presentation, and interpersonal communications skills. Effective negotiation and diplomacy skills. Ability to solve problems in enterprising and proactive ways. Ability to manage multiple projects and meet deadlines in a fast-paced environment.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Bachelor's degree in education or in a related professional field preferred.
Understanding of public health concepts is a plus.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.