full-time position with the Office of Admissions; 37.5 hours per week; Monday - Friday
Reporting to the Director of Admissions, will be key member of the Admissions team in managing all administrative operations of the Office of Admissions including the student information system, CRM, all records and reporting, the admissions website, and the budget. Oversee application processing and the management of data and data points to enhance efficiencies, business practices, and operational strategies that support the enrollment goals. Responsible for internal and external requests for admissions information and preparing data for weekly and annual profiles and reports. Partner with the Director and recruitment team to create, manage, regularly review and execute all communication plans utilizing the CRM. Keep current with emerging best practices in college admissions and enrollment management and will partner with the Director to oversee the day-to-day administrative operations of the Office of Admissions.
Oversee all administrative/operational aspects of the Office of Admissions.
Directly supervise, manage and evaluate three Admissions Support Staff positions and two student employees.
Manage application process from inquiry, to completed applicant, to decision.
Monitor enrollment deposit system and process.
Manage admissions module of student information system and CRM.
Maintain all records for the Office of Admissions.
Manage admissions communication plan including messaging to prospective students, applicants and delivery of all admission decisions.
Review and evaluate admissions data and trends, forecast changes in enrollment and develop appropriate operational strategies to respond.
Conduct quantitative and qualitative analyses of the data both independently and with the Director and admissions/enrollment teams.
Provide strategies to enhance efficiencies and business practices to meet admissions and enrollment goals.
Assist the Director with budget management; oversees processing for all invoices, office purchases, and travel reimbursements, etc.
Monitor, regularly review and update admissions website.
Oversee front desk operations.
Communicate with prospective students as needed.
Provide computer and software training for all admissions staff members.
Oversee processing of all mail and admissions documents.
Oversee all data entry and data integrity in SIS (Student Database), AY and Connect (Hobsons products). Partner with external information technology support and third party account managers for system and data integration.
Conduct regular data and file audits.
Assist with all on-campus prospective student recruitment events (Open House programs, interviews, tours, etc.)
Assist in the development of policies and procedures that meet regulatory and institutional requirements and that provide fair and equitable treatment of all applicants.
Perform other duties as required.
Bachelor's degree. Three years of related admissions/higher education administration experience. Demonstrated aptitude for data analysis and detailed reporting. Should possess attention to detail and the ability to organize effectively. Must have the ability to analyze admissions data and trends, forecast changes in enrollment and develop appropriate operational strategies to respond. Must have strong technology skills and experience and the ability to manage a student and prospect database.
Master's degree. Previous experience implementing a new application and CRM. Previous supervisory experience. Command of terms, definitions, standards, and sources of information in higher education/enrollment management.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.