Under the leadership of the Executive Director of Career Services, the career center is central in shifting the institution towards a model of career preparedness in which all Johns Hopkins students integrate their career preparation into their academic experience with the same pursuit of excellence - distinguishing themselves as the "talent of choice".
The mission of the career center at Johns Hopkins University is to:
Provide all students and alumni the experiences, knowledge, skills and tools to make smart career decisions and to prepare and market themselves for their pursuits.
Close the gap between what employers seek in graduates and what students/alumni come equipped with.
Orchestrate university-wide connections to build the "best possible" career ready network.
Build enduring career readiness capabilities - those that last beyond first destinations.
Be a catalyst for alumni engagement - lifetime affiliation.
Reporting to the Executive Director of the Career Center, the Technology Manager provides comprehensive technical support to all systems in the Career Center to include: our client relationship management (CRM) system, Handshake, the Career Center website and all career center online resources. The Technology Manager uses technology to collect, analyze, and report on data to be used in the strategic development of recruiting relationships, university partnerships, and skill sets for undergraduate and graduate students in the Krieger School of Arts and Sciences and the Whiting School of Engineering. The individual in this role must be detail oriented and data driven with experience explaining and illustrating complex information to a variety of audiences to further the goals of the office.
This position is responsible for the overall technical support to the Handshake system, the relationship management system for JHU undergraduate students and employers who recruit on campus. Technical support includes: Troubleshooting user problems, researching solutions and working with the vendor to resolve problems; Negotiate with and advocate for updates to Handshake software with the vendor; Test software updates to determine changes have been integrated in software updates; Trains and provides guidance to staff on updates.
Creates reports to extract key data elements that will be used in making decisions about student and employer engagement. This position will also respond to requests from and provide data to the Whiting School of Engineering and the Krieger School of Arts and Sciences. Reporting provided by this position to WSE and KSAS will support academic departments undergoing reaccreditation.
Manages all on-line resources (career related, webinar software, etc.) and maintains relationships with vendors. Identifies and resolves problems users have with access, identifies gaps in online resource needs and represents the Career Center during demos of new online resources. Resolves problems for users of these systems to include staff, students, employers and faculty.
Makes recommendations for resources based on student need, pricing, etc. Gather usage data on all forms of career center technology. Report to the leadership team twice a year on student/alumni usage to inform decisions made by Career Center leadership.
Manage and update the career center website. Coordinate webpage development with career center team members and/or contractor. Collaborate with HSA website colleagues, particularly the Career Center's Communication Specialist, to ensure site is updated, graphics are incorporated and website is student friendly. Track website usage and report to leadership team monthly on most popular page hits, etc.
Bachelor's degree required. Master's degree in Higher Education or similar discipline preferred. A minimum of three years' experience working in or managing a Client Relationship Management (CRM) system with demonstrated skill in creating reports and extracting data from that system required. Preferred system: Handshake.
Additional Knowledge, Skills & Abilities:
Positive and professional written and oral expression is essential.
Computer proficiency: required skills in developing and managing excel spreadsheets, and manipulating and reporting data through the use of data analysis tools like pivot tables.
Ability to build reports and extract data required by university stakeholders.
Attention to detail, ability to manage multiple projects simultaneously, and the capacity to work independently and collaboratively within a team environment are crucial.
Ability to create visually appealing presentations and infographics using presentation platforms like Microsoft PowerPoint, Adobe Creative Suite (CS), Tableau.
Knowledge of and proficiency in Blackboard, Adobe Connect, Go To Meeting/Webinar software
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.