The purpose of this position is to develop and maintain a positive culture amongst the students, instructors/faculty, advisors, and staff that engage in the TFA/TNTP-JHU Master's collaboration.
Essential Job Duties/Responsibilities
Advisor support and development: the Assistant Director of Community (AD, Community) will recruit, hire, and support a team of advisors to support students. Advisors will serve as the first line of academic support for all 1000+ students and thus play a critical role in their development and success. Advisors will be tasked with weekly and monthly work that the Assistant Director will design and oversee. Depending on student enrollment numbers, the AD, Community may also support their own cohort of advisees at any given time.
Program Culture Building: In the online world, many new and developing theories have and are emerging around giving students a feeling of connection to and alignment with the program vision. Thus, the Assistant Director of Community will be responsible for:
Creating, approving marketing materials for various audiences.
Managing the execution of these marketing pieces.
Managing the Recruitment Manager, creating a set of goals for the Manager and support the completion of those items, in a fully autonomous way
Through the use of student, instructor, and staff data the Assistant Director of Community will seek support, develop plans, and execute programming to accomplish the set program goals.
New student orientations
Scheduling, planning, and facilitating online orientation with separate cohorts of students.
Data collection, review, and synthesis
Twice a semester (or more as determined by the program team), the Assistant Director, Community will collect data from students and instructors or coaches.
This data (in the form of satisfaction and facilitation questions asked on a Likert scale) will be used to support re-hiring of instructors, inform curriculum changes, and connect with student grades to support specific student cohorts.
The Assistant Director, Community will determine questions, use the internal SOE survey platform, create a timeline for notifying students, collecting information, analyzing the data, and reporting out to necessary parties (program team, SOE administration, partners, etc.).
Managing program image
Researching and reaching out to prospective or current students and/or alumni, the Assistant Director, Community will be in charge of have a birds-eye view of the program's reputation and setting into place any necessary changes to modify the perceptions.
Tracking student progress via advisors
Advisors will maintain a database (an internal online system) and then report any student complications (failing grades, history of failing or missing assignments) so that the student can receive extra support, where necessary.
Creating Alumni connections
By forming interest groups to keep our alumni engaged and maintaining an alumni database, the Assistant Director, Community will encourage alumni to be lasting participants in our program.
Student Information Webinars
Scheduling, planning, and facilitating online informational sessions with prospective students.
Oversee email communication and preparation to various audiences (students, instructors, staff, partners)
On a scheduled basis, emails must be sent to multiple audiences. These emails must be written, reviewed, and updated to be sent. They must also be modified for the particular audience.
Level of Independent Decision Making
High - this position requires data collection, analysis, and decision-making. This position will have complete autonomy to create visions and goals. They will be responsible for overall progress around community development and report directly to the Program Director.
Additionally, this position will directly manage both groups of individuals (Advisors - at least 8, typically 15+) as well as the Recruitment Manager and the facilitation of the recruitment team (4 members). This position may also serve as an advisor for students as needed. The impact of this role will be felt by regional partners across the country (no less than 100 people) and all students - currently around 1000.
Further, this position interfaces with service arms of the school: Marketing, Admissions, Registrar, etc. and thus will require the candidate to manage relationships and work effectively across teams.
Internal and External Contacts
SOE Leadership, Faculty and Staff
Teach for America Leadership and trainers
Teach for America students
TNTP Leadership and trainers
Master's or Ph.D. in education or specific field related to program required. 5+ years of job-related experience required.
Special Skills & Knowledge:
Knowledge of and ability to apply data driven decision making, with the ability to analyze and synthesize data from a range of sources to make high-impact, strategic decisions.
Proven communication and relationship building skills
Ability to set compelling vision and strategy for short-term results and long-term impact.
Strong oral and written communication skills; including the ability to speak before professional audiences.
Ability to thrive in a goal-oriented, fast-paced, and entrepreneurial environment, including the ability to be flexible in project execution.
Must be proficient with MS Office Suite and have a high degree of comfort creating and working with databases.
Ability to manage a group of people around a set of goals and desired outcomes.
Ability to facilitate and develop adults who are supporting students.
Manage members of a team to produce results focus on a central vision.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.