full-time position with Neurology; 40 hours per week; Monday - Friday
Patient Service Coordinator Responsibilities:
Offer friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins Sleep Center at Howard County General Hospital. Maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out. Work with others in a team environment. Schedule patients for laboratory tests and consultations. Relay information to patients regarding preparation for laboratory tests and examinations. Coordinate visits either within the department or between several departments. Telephone and interview patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Verify and enter pre-registration and insurance information into the computer system and prepare daily printed schedules for designated areas. Obtain and/or verify patient's demographic data by phone or in person. Confirm appointments by telephone and/or mail. Fill vacancies due to cancellations. Obtain pre-certifications as required by patients' health care insurers or managed care providers. Register patients for clinical appointments using computerized database. Inform patients of costs of care being provided, and guide them to appropriate resources for further information, guidance, or assistance. Answer phones and provide routine information to callers. If a patient has to be admitted to the hospital, take care of administrative tasks of admission so that the patient may go directly to the floor. Collect time of service payments, issues receipts, and prepare cash settlement records. Discuss patient charges, if appropriate, with patients and/or patients' families. Mail lab and patient result letters; file; create and maintain paper and electronic patient charts. Provide accurate and timely messages to MDs. Fulfill HIPAA compliant ingoing and outgoing medical records requests. Manage incoming and outgoing faxes. Provide accurate appointment entry/check in/ check out.
Medical Assistant Responsibilities:
Will have responsibilities related to patient care in the ambulatory clinic environment. Display responsible behaviors, communicate effectively to others and function as a member of the healthcare team. Function under the direct supervision and authority of the physician when performing clinical tasks during patient care. Report to the clinic operations manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area's policies and procedures. Maintain an inventory of examination/procedure room supplies, assist in the organization of efficient patient flow, and organize the clinic environment to assure patient safety. Demonstrate problem-solving skills as they relate to patient care activities and provide guidance for and act as a role model for Medical Assistants in the clinical area.
Participate in the care of the patient, under the direct supervision of the physician and in collaboration with the healthcare team. Collect patient information and assessment data. Obtain and record patient's vital signs ( temperature, pulse, respirations, blood pressure, weight and height). Report assessment findings to practitioner and record on appropriate documentation forms in a timely manner. Obtain additional data from patient and significant other based on initial data collection. Perform chart review prior to clinic visit to obtain historical data. Monitor patient status recognizing and reporting abnormal findings or changes in condition. Organize patient care activities based on assessment findings. Confirm and clarify written orders prior to implementation of delegated tasks. Maintain and use principles of aseptic techniques and infection control when performing clinical duties and tasks. Assist practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment). Proactively problem-solve and identify solutions to barriers to safety. Appropriately obtain and manage specimens, including labeling, form completion, transport to laboratories, and log maintenance. Perform quality control for waived testing. Act as a trainer for new employee and extern orientation; coordinate activities related to proficiency for these employees. Recognize emergency situations and implement emergency procedures according to clinic guidelines. Administer first aid, CPR, and maintain emergency equipment and supplies. Provide appropriate patient education, health information materials and community resource lists as Directed; maintain educational supplies. Identify patient's need for additional information, and refer to appropriate healthcare resources. Know how to administer breath tests and capsules. Take pre-visit vitals, including but not limited to, weight, blood pressure, temperature. Obtain lab results and under MD guidance, does routine patient notification of results.
In close partnership with health care team, assure smooth and efficient patient flow and clinical operation. Assist patients to exam room and prepare patients for examination. Assist patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identify patients with special needs. Direct patients with medical complaints who call or arrive to the clinic to the patient's physician and/or emergency room for assistance. Order, stock, and maintain exam rooms and clinic areas with standard levels of supplies, medications, linens, nourishments, forms and equipment. Recognize patient care trends affecting unit supplies and notifies clinic manager. Operate clinical equipment according to equipment procedures including safety and quality control checks. Check clinic area and rooms for malfunctioning equipment and general maintenance problems on a regular basis. Report findings to appropriate person or arrange for repairs as required. Ensure that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. Perform related and delegated tasks, which include requests for prescription refills, taking and relaying messages, directing patient flow and running errands. Work with healthcare team to assure smooth and efficient patient flow and clinical operation. Problem solve obstacles throughput process and notify manager and patients of wait time. Assist with front desk duties, including but not limited to Filing, scanning, purging records, clearing fax machine and distributing documents appropriately, and printing AVS.
Perform other duties as required.
High School Diploma or GED. Completion of an accredited Medical Assistant training program, such as courses provided through Medix, community colleges, and/or vocational schools. Must have current certification in CPR. One year work experience in a similar service oriented industry. Additional education may be substituted for year of experience. Certification as a Medical Assistant by an approved national examination agency. Successful interpersonal and communication skills with patients, families, physicians, and other health care team members in order to foster optimal quality of outpatient care.
**JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.**
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