Department: Oncology Work Schedule/Hours: Monday - Friday/8:30-5:00pm/40 hours
The Medical Office Coordinator/Certified Medical Assistant (MOC/CMA) in Oncology will provide medical assistant and administrative support within a disease-based unit in the Oncology ambulatory setting. The position will support a team of providers and nurses and will interact with patients, families, and the care team, as well as ancillary staff and referring physicians. The MOC/CMA functions under the direct supervision and authority of the physician when performing clinical tasks involving patient care. The MOC/CMA reports to the Administrative Manager who is responsible for administrative supervision, staff development and orientation of the MOC/CMA to the area's policies and procedures, and reports to the Nurse Manager for competency based training and oversight. The MOC/CMA assists in the organization of efficient patient flow, provides at-elbow clinical and administrative support to providers while in clinic and ensures timely response to provider requests and patient phone call and myChart inquiries. The MOC/CMA demonstrates problem-solving skills as they relate to patient care activities. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team.
DUTIES AND RESPONSIBILITIES
Clinical Duties and Responsibilities
Prepare patients for provider visits by taking and recording vital signs, height, weight, pulse, blood pressure. Obtain and record information on allergies, smoking history, preferred pharmacy. Complete and record medication list. Ensure accuracy of documented care team.
Escort patients to exam room and prepare them for exam.
Assists practitioner in identified patient procedures/examinations, chaperones exams as necessary.
Obtain and manage specimens including labeling all specimens and forwarding to appropriate laboratory. (Skills must be signed off by Nurse Manager or designee) Perform EKGs and dressing changes (Skills must be signed off by Nurse Manager or designee)
Administer immunizations (Skills must be signed off by Nurse Manager or designee).
Pend orders for future provider visits, specialty consultations, treatments, radiology tests and labs; route to provider for signature.
Assist in preparation, maintenance and pre-visit auditing of medical records.
Order x-rays, outside films, lab results and reports as needed.
Completes relevant tasks in regards to prescription refills, faxing pharmacies, follow up with patients and pharmacies.
Gather teaching materials and constructs educational packets.
Administrative Duties and Responsibilities:
Answers incoming calls from referring physicians and patients. Relays relevant information to patient and referring physician as directed.
Manages incoming faxes and outgoing faxes.
Upload paper orders in SureSign and route to provider for signature.
Monitor provider in Baskets. Resolve messages within scope. Inform provider of messages requiring urgent attention. Release results under approved practice guidelines.
Review patients scheduled for treatments and verify timely submission of orders. Work with provider to obtain orders if necessary.
Obtains outside medical records, scans and pathology as requested.
Functions as a liaison between providers and schedulers. Works with scheduler to resolve scheduling conflicts and overrides if necessary.
Monitors patient no-shows and works with provider and patients to reschedule appointment if appropriate.
Obtain pre-certifications as required by patient's health care insurers or managed care providers. (Primary responsibility of insurance clearance).
Assist patients or family members with completion of medical insurance forms, family medical leave and return to work forms.
High School diploma or GED required and two years secretarial experience. Additional education may be substituted for years of related experience to the extent permitted by the JHU equivalency formula.
Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 90 days of date of hire. Current CPR certification by the American Heart Association or the American Red Cross required. Must maintain MA and CPR certification/registration during duration of employment in this position.
Note - in order to be eligible for certification/registration, successful completion of an accredited Medical Assistant training program or five or more years of primary medical care medical assistant experience is required.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.
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