The Director of Parent & Family Relations is a management position reporting to the Deputy to the Vice Provost for Student Affairs. Working independently under the general direction of the Deputy to the Vice Provost for Student Affairs, the position is responsible for the overall coordination, management, planning, administration, direction, and evaluation of parent and family engagement efforts. The Director of Parent and Family Relations works closely with a variety of campus stakeholders, including but not limited to Parent Programs and Giving and Student Life among others.
This position oversees Johns Hopkins parent and family engagement efforts. The Director executes the strategic plan for long-term development of university relations. The primary functions of the director include: overseeing parent and family communications, promoting information about campus resources; creating an interactive role for parents and families within the campus community and beyond; and serving as a resource for parents and families as well as other university units.
The Director of Parent and Family Relations works closely with various student affairs units, the Office of Parent and Family Philanthropy, and other university offices, to build community among JHU parents and families. Specifically, the director collaborates with the various stakeholder offices on yield activities, orientation and welcome events, and other outreach programs including but not limited to early decision meet-ups, new student orientation, admitted student receptions, summer send-offs, and family weekend. In developing engagement opportunities the Director takes into account the diversity of backgrounds and experiences of families such as first generation, low income, under-represented minorities, international, athletes, etc.
In collaboration with other University offices and departments, the director provides parents and families with the resources, information, and opportunities to support their students' learning, empower their students to take personal responsibility for social and academic choices, and understand their students' experiences at the University.
The position is responsible for developing lasting relationships with parents and families that strengthen university ties throughout the college experience and beyond, and serves as a dedicated and trusted resource for JHU parents and families.
This position promotes interactions that support a campus climate that is welcoming and inclusive of our diverse student and employee population.
Responsibilities include but are not limited to the following:
Implements the strategic plan for parent and family engagement focusing specific deliverables and long term development of university relations and communications strategies (including how to leverage email, web, social media, and publications) to engage families..
Supports the transition and academic success of students by serving as the communication link between the University and families.
Serves as a representative of the university being able to talk about the university mission, vision and goals.
Serves as a resource when the student's parent/family needs extra support on campus or have questions or concerns.
Oversees and collaborates with various JHU offices (including but not limited to Parent and Family Philanthropy and Student Life) on the planning, design, and implementation of events and activities that give parents and families opportunities to increase their involvement in the University.
Develops assessment tools for operational, technical, and communication activities in an educational setting and use of assessment results to make positive changes in services to parents. Maintains the highest level of service and professionalism. Participates in the campus and local community; attends institutional/public functions.
Collaborates with development and alumni relations in the identification of prospective parent donors, and in the stewardship of donor parents and families.
Bachelor's Degree required; Master's Degree preferred. A minimum of four to six years of experience in student affairs division in higher education working with parents/families.
Required Skills and Abilities
Strong organizational, planning, and project management skills.
Excellent oral and written skills and ability to develop content for print publications, websites, and social media.
Track record of developing and accessing program curriculum.
Demonstrated understanding of and experience working with parents/families of college students, including knowledge of FERPA and other applicable laws.
Familiarity with higher education student affairs services and programs.
Demonstrated ability to work in a fast-paced and highly collaborative environment.
Proven ability to work independently, adapt to changing priorities, and manage multiple tasks.
Commitment to inclusion and working with diverse populations.
Sound decision-making, judgment, and ability to maintain confidentiality.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.