Department: Chairman's Office Work Schedule/Hours: Monday-Friday 8:30a.m.-5:00p.m. 37.5 hrs.
This position plays a vital role in supporting the priorities and initiatives of the Department of Medicine's (DOM) Johns Hopkins Hospital clinical affairs leadership and related efforts. The project analyst's efforts have a focus on, but are not limited to, inpatient operations at the Johns Hopkins Hospital campus. With a direct reporting relationship to the DOM Assistant Administrator for Inpatient Operations and Excellence, this position is responsible for providing project development and management, data analytics and guidance in methods of improvement science for clinical operational projects and proposals. A significant portion of the analyst's effort will be devoted to providing decision support aiding the DOM in meeting financial and operational targets and identifying, developing and leading projects that aim to end preventable harm, continuously improve patient outcomes and experience, and/or eliminate waste. Additional duties include monitoring and reporting key quality, safety, operational and business metrics along with some database management.
The Department maintains approximately 250 inpatient beds at The Johns Hopkins Hospital, generates approximately $400 million in revenue, discharges approximately 16,000 patients, sees more than 260,000 ambulatory visits and performs more than 20,000 procedures per year.
Duties and Responsibilities:
Project Development: Develops / assists development of comprehensive project action plan for identified opportunity - established concrete project goals, objectives and outcomes as needed, secures leadership support and endorsement for the project, determines a project time line to accomplish identified goals that: has a realistic yet challenging milestones and considers organizational needs and readiness includes an implementation plan, identifies resources necessary to carry out the project, and works with a team of project participants. Implements/assists implementation of projects action plan - utilizes skills of communication, negotiation and problem solving to effectively execute identified steps of implementation, monitors progress towards outcomes and modifies action plan accordingly, plans interventions as necessary to maintain time line, recognizes potential for integration / collaboration. Evaluates project outcomes - collects relevant data to determine efficiency of project, makes and implements recommendations to improve project outcomes or processes, develops written summary reports by making recommendations to the leadership based on the analyst of the data. Completes and distributes meeting minutes as needed in a timely manner. Completes any delegated assignments in a timely manner.
Project Management: Contributes to measurable improvements in quality, safety, service (i.e. patient and employee satisfaction), utilizes service, cost-effectiveness, and value enhancement by providing data analysis and technical support - utilizes creative approaches in discussing Performance Improvement and strategies. Provides project management support to customers with whom he/she works - prepares initial work plans for every group, sets agendas for meetings, follow-ups between meetings to move each project to a conclusion as identified by work plans and documents. Some of these projects address patient flow, length of stay, utilization of services & supplies, quality, safety and service. Assumes a role as a team member, technical resource and process facilitator on cross-entity performance improvement and project teams - provides analysis and makes recommendations as needed based on the data that is being reviewed and contributes to the development of ideas as well. Communicates results of projects in written and/or verbal presentation. Creates & prepares in the development of presentations via presentation software. Makes recommendations to leadership based on the raw data that is analyzed and develops presentations.
Database and Information Management: Develops reports for DOM clinical operations and quality, safety, service and value measuring and monitoring. Responsible for using computer query language and relational databases to manipulate and create reports to monitor metrics including but not limited to: length of stay, occupancy, discharge volumes, payor mix, market mix, readmissions, throughput, and pricing. Regularly accesses Datamart for retrieval of data in addition to working with internal programmers and central IT for obtaining data from native sources. Ad hoc reports will be developed and maintained as needed. While maintaining longitudinal data and monitoring for trends, the analyst determines when additional reports or statistical analysis is needed. Developing and maintaining reports to measure the accuracy and consistency of data is required for validating information. Works with the Assistant Administrator for Inpatient Operations and Excellence and other departmental leadership to address and resolve data discrepancies. Assists with the interpretation and analysis of the data from various reports. Communicates trends and statistical findings with staff in management. All reports and projects will be submitted to the department within the timeframe agreed on.
Situational Analysis: Includes a complete evaluation of the following components as appropriate to the project: cost, quality, satisfaction, service, and utilization. Identify key stakeholders and expert necessary to complete projects. Collects data regarding current practices and processes through interview, observations and retrospective reviews. Conducts financial analysis of existing data to determine feasibility of opportunity within established timeframe.
Bachelor's degree required; Minimum of three years of professional experience in health care management, finance or information systems.
Requires the ability to analyze, compile, manipulate, and interpret patient /physician data. Must be able to present and format data and technical information for various end users. Must also be able to make detailed recommendations for further data analysis. Must be able to communicate effectively with all levels of staff and management including, JHM personnel, department heads, vendors, and consultants. Must have demonstrated skills working and responding to various customer requests for data and information. Must have solid project management skills. Requires the ability to deliver end user reports and information within established timeframes.
Ability to make independent judgments and to act on decisions on a daily basis. Ability to work for long periods of time without direction. Ability to prioritize own work and work of staff as needed. Ability to work with flexibility on several tasks simultaneously and to meet various concurrent deadlines. Very strong organizational skills, analytical and problem solving abilities, and attention to detail. Ability to maintain confidentiality. This description is a general statement of required duties and responsibilities performed on a regular and continuous basis. It does not exclude other duties as assigned.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Master's degree preferred and could substitute for some required experience based on the JHU Equivalency Formula. A professional level of knowledge of healthcare data information management in health care administration/policy, business administration, or a related field as well as specialized training in information technology or database management strongly preferred. Knowledge of SAP strongly preferred. Proficiency in the use of MS Office; knowledge of JHU policies, procedures, and administrative/financial systems. Previous work experience in administration at a higher education institution with a strong customer service orientation.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.