The Academic Services Specialist provides administrative support to the Office of Student Financial Services and the Registrar's Office. The position is proactive, anticipates future needs of the Office, and demonstrates responsiveness and strong customer service in a demanding and fast-paced environment. Responsibilities include but are not limited to answering phones, answering office email, reconciling travel expense reporting, maintaining confidential information, and other administrative tasks. The Academic Services Specialist serves an important and visible role communicating with internal and external clients. Occasional weekend work may be required.
The primary duties and responsibilities of the job include: Answering the phone and responding to questions. Corresponding with students via e-mail or U.S. mail. Interacting with faculty, students, alumni and staff. Assisting with management of state, federal, and institutional financial aid programs. Assisting with data-entry. Assisting with the maintenance of the Office's website. Assisting with the updating and creation of Office documents. Representing the Office at student recruitment events. Assisting with routine document processing and procedures to ensure a smooth workflow. Assisting with processing student transcript requests and processing enrollment and degree verification requests.
High School Diploma/GED. Three years administrative/academic related experience. Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.
Must possess strong organizational and problem solving abilities. Must be able to communicate clearly and concisely, verbally and in writing, to diverse customer groups. Must be able to maintain confidentiality and provide excellent customer service. Must be able to handle several tasks at once and remain flexible in order to meet various concurrent deadlines.
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130... years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Baltimore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.