Department: Rheumatology Work Schedule/Hours: Monday-Friday 8:30a.m.-5:00p.m. 40 hrs.
The Certified Medical Assistant (MA) has duties and responsibilities related to patient care in the clinic environment. The individual displays responsible behaviors, communicates effectively to others and functions as a member of the healthcare team. The CMA functions under the direct supervision of the physician when performing clinical tasks during patient care. The CMA also reports to the clinic manager, who is responsible for administrative supervision, staff development, and orientation of the MA to the area's policies and procedures. The CMA must demonstrate competency in all skills related to the performance of patient care.
In the Patient Service Coordinator role, the individual will provide friendly, courteous, and confidential assistance to every patient to ensure that the patient has a positive experience while at Johns Hopkins. The PSC will maintain accurate information on each patient to facilitate the patient encounter. The PSC will use automated systems to expedite patient scheduling, pre-registration, check-in, and check-out.
Duties and Responsibilities:
Clinical and Unit Operations: Performs chart review prior to clinic visit to obtain historical data. Assists patients to exam room and prepares patients for examination. Assists patients in wheelchairs and stretchers with transfers to and from exam tables, procedure tables, and scales utilizing proper body mechanics and safety measures. Identifies patients with special needs. Collects patient information and assessment data. Obtains and records patient's vital signs: temperature, pulse, respirations, blood pressure, weight and height. Reports assessment findings to practitioner, and records on appropriate documentation forms in a timely manner.
Monitors patient status recognizing and reporting abnormal findings or changes in condition. Organizes patient care activities based on assessment findings. Confirms and clarifies written orders prior to implementation of delegated tasks. Maintains and uses principles of aseptic techniques and infection control when performing clinical duties and tasks. Ensures that soiled linen, needle containers and potentially infectious waste are appropriately disposed and removed from the clinic and exam area according to the infection control guidelines. Under clinical supervision, performs delegated procedures common to the specialty area in a safe, effective, and efficient manner. Assists practitioner in identified patient procedures/treatments/examinations, (preparation, positioning, supplies, equipment).
Appropriately obtains and manages specimens, including: labeling, form completion, transport to laboratories, and log maintenance. Performs quality control for waived testing. Acts as a "trainer" for waived testing, and coordinates activities related to proficiency. Recognizes emergency situations and implements emergency procedures according to clinic guidelines. Administers first aid, CPR, and maintains emergency equipment and supplies.
Provides appropriate patient education, health information materials and community resource lists as directed, and maintains educational supplies. Identifies patient's need for additional information, and refers to appropriate healthcare resources. Responsible for managing and training the second CMA or MA on policies and procedures.
Manages physician templates as well as scheduling follow up appointments through the Epic scheduling system. Schedules patients for laboratory tests, medical examinations, and consultations. Relays information to patients regarding preparation for laboratory tests and examinations. Sends medical questionnaire forms to patients to obtain missing information. Coordinates visits either within the department or between several departments. Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments. Arranges or assists in arranging patient transportation. Prints and mails directions, maps, fee schedules, and department specific information to patients. Informs patients of costs of care being provided, and guides them to appropriate resources for further information, guidance, or assistance.
Medical Assistant Role: Identifies self-learning needs related to job description and seeks out appropriate resources to meet learning needs. Participates in staff meetings by providing constructive input and facilitating problem-solving. Identifies opportunities for performance improvement and provides input for the development of solutions.
Age Specific Care: Demonstrates the knowledge and skill necessary to provide care or service based on physical, psychosocial, educational, safety, and related criteria appropriate to the age of the patients served in her/his assigned service area. The required skills and knowledge may be gained through education training or experience.
NeonateX Adult: 18-64 years of age Pediatric/Adolescent: Under 18X Geriatric 65+
High School diploma or GED required. Certification/Registration as a Medical Assistant (e.g. CMA, AAMA, RMA, AMT, NAHP) required. If not currently certified/registered, must become certified/registered within 90 days of date of hire. Current CPR certification by the American Heart Association or the American Red Cross required. Must maintain MA and CPR certification/registration during duration of employment in this position.
Note - in order to be eligible for certification/registration, successful completion of an accredited Medical Assistant training program or five or more years of primary medical care medical assistant experience is required.
Knows the informal and formal department goals, standards, policies and procedures, which may include some familiarity of other departments within the school/division. Is sensitive to the interrelationships of both people and functions within the department. Carries out duties and responsibilities under the supervision of the physician and clinic manager. Makes decisions and establishes work priorities on essentially procedure-oriented operations. Requires highly effective verbal communication and interpersonal skills with patients, physicians, and other health care team members required to establish working relationships that foster optimal quality of outpatient care. Strong organizational skills and the ability to multi-task a must. Intermediate typing and computer skills necessary. High level of interpersonal, written and verbal communication skills.
Service excellence and service recovery skills and knowledge. Medical terminology and a working knowledge of Windows, Microsoft Office and Internet. Knowledge of medical insurance coverage.
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